Contact information

How can I contact Customer Service?

The best way to reach us at any time is via email at hello@holdonbags.com, and we will get back to you as soon as possible during our business hours.

Business Hours: Monday ~ Thursday: 9 AM ~ 5 PM EST (Eastern Standard Time), Friday: 9 AM ~ 4 PM EST, with the exception of major U.S. holidays.

*We are also available via our chat function on our website to leave a message, and where we also offer FAQs (Frequently Asked Questions) that are readily available for you.

/* Contact Page Custom CSS */ .contact-page-wrap { max-width: 900px; margin: 0 auto; padding: 40px 20px; font-family: var(--font-body-family); } /* Top FAQ quick links row */ .faq-quick-row { display: grid; grid-template-columns: 1fr 1fr; gap:16px; margin-bottom:24px; } .faq-quick-card { border:1px solid #ddd; border-radius:8px; padding:16px; display:flex; justify-content:space-between; align-items:center; cursor:pointer; } .faq-quick-card:hover{ background:#f7f7f7; } /* 3 action cards row */ .action-cards-row{ display:grid; grid-template-columns:repeat(3,1fr); gap:16px; margin-bottom:32px; } .action-card{ border:1px solid #ddd; border-radius:8px; padding:24px 16px; text-align:center; cursor:pointer; } .action-card:hover{ background:#f7f7f7; } .action-card svg{ width:48px; height:48px; margin-bottom:12px; } /* Contact form box */ .contact-form-box{ border:1px solid #ddd; border-radius:8px; padding:30px; } .contact-form-box h2{ margin-top:0; margin-bottom:24px; } .form-field{ margin-bottom:20px; } .form-field label{ display:block; margin-bottom:6px; font-weight:500; } .form-field input, .form-field select, .form-field textarea{ width:100%; padding:12px; border:1px solid #ddd; border-radius:4px; font-size:1rem; } .form-field textarea{ min-height:140px; resize:vertical; } .attach-file-area{ border:1px dashed #ddd; border-radius:6px; padding:20px; text-align:center; margin-bottom:24px; } .btn-send{ width:100%; background:#000; color:#fff; border:none; padding:16px; border-radius:4px; font-size:1rem; } .recaptcha-note{ margin-top:16px; font-size:0.85rem; color:#666; } .recaptcha-note a{ color:#005fcc; } /* Mobile responsive */ @media(max-width:768px){ .faq-quick-row{ grid-template-columns:1fr; } .action-cards-row{ grid-template-columns:1fr; } }