Shipping policy
Can I make changes to my order?
It depends! Once your order is placed, our warehouse teams are typically super ninjas when it comes to processing your orders so you can receive your HoldOn goodies sooner than soon! Once the order leaves the warehouse, we are unable to retrieve the package from the carrier to make any changes or cancellations.
However, we are able to check on your order during normal business hours (Monday - Thursday: 9 AM ~ 5 PM EST, Friday: 9 AM ~ 4 PM EST) if your package has not left the building yet. Reach out to us via chat or email us at hello@holdonbags.com and we will see what we can do!
Do you have free shipping?
We offer free shipping on all orders over $35 after discounts and sales tax (if applicable) are applied. Otherwise, we offer a flat-rate shipping charge of $7 and currently do not offer expedited shipping.
Which carriers do you ship with in the U.S.?
We currently ship domestically via USPS, FedEx, UPS, OnTrac, Amazon Shipping, Better Trucks, as well as other regional carriers.
Do you ship internationally?
We currently do not offer international shipping, but please feel free to shoot us a DM on our social media channels to share with us where you want our HoldOn bags next! We also encourage you to subscribe to our email list to be the first to know about any updates that are all things HoldOn!
How can I track my order?
You can use our Chat function on our website and click on the "Track orders" button.
We will also email you the carrier and tracking number information as soon as the warehouse ships out your order! If you need further assistance with your order, you can reach out to us at hello@holdonbags.com.
What is the Shipped Green + Shield item that gets added to my cart on your website?
Great question!
HoldOn Bags has partnered with a 3rd party organization (Invisible Commerce Limited) to help provide our customers with sustainable package assurance. Together, we are fighting climate change by neutralizing 100% of the carbon emissions from the orders that opt in for these services by way of supporting global projects that have similar environmental goals.
Shipped Green - This is a small charge that is added to your order automatically to support carbon footprint reduction projects globally. The Invisible Commerce (Shipped) team is always looking for other projects and opportunities to partner with and help offset our carbon footprint. Learn more about this program and the current project that we are supporting together, HERE.
Shipped Shield - This is also a small charge that allows you to insure your delivery so that you can have a peace of mind. This offers shipment protection with tracking services and hassle-free solutions for resolving shipment issues for online purchases that are damaged in transit, lost by the carrier, or stolen immediately after the carrier's proof of delivery where the Shipped team monitors the shipment.
Both programs are available for one-time and subscription (subscribe & save, BYOB) purchases. If you are a subscription customer who would like to opt out of these programs for your subscription(s), you can do so by logging into your account on our website or by contacting us via our Chat function or email at hello@holdonbags.com.